Thomas Berkley Cleveland The Entrepreneur Behind CSM Collective

When people search for Thomas Berkley Cleveland, they are likely looking for more than a name and a location. They are looking for the story behind an entrepreneur who has built his career around business growth, client retention, remote work, and disciplined execution.

Based in Cleveland, Ohio, Thomas Berkley is an entrepreneur, United States Air Force veteran, and the founder of CSM Collective. His professional journey combines a decade of military service with years of entrepreneurship and business building.

Today, his work is focused on a problem many growing businesses encounter after acquiring customers: how to consistently help those customers succeed and remain engaged.

Who Is Thomas Berkley?

Thomas Berkley is a Cleveland-based entrepreneur and business builder whose career began with a foundation in military service.

According to his official biography, Berkley served for ten years in the United States Air Force before moving into entrepreneurship. Since entering business in 2018, he has built and scaled multiple companies and says his businesses have generated more than $10 million in sales.

His background has influenced the way he approaches business.

Rather than focusing exclusively on growth through sales and marketing, Berkley emphasizes systems, accountability, consistency, and customer retention.

That philosophy eventually became the foundation for his current company, CSM Collective.

Thomas Berkley Cleveland and His Entrepreneurial Background

Berkley’s connection to Cleveland is an important part of his current professional identity.

His official website identifies him as being based in Cleveland, Ohio, and lists CSM Collective as his current company.

But his story did not begin with CSM Collective.

After serving in the Air Force, Berkley transitioned into entrepreneurship and began building businesses in areas including marketing and online business.

His career also included work with Kevin Harrington, the original Shark associated with ABC’s Shark Tank. Berkley’s official biography says he managed marketing campaigns for Harrington’s clients through American Entrepreneur.

These experiences exposed Berkley to different aspects of business growth, including marketing, customer acquisition, positioning, and scaling.

Over time, however, another part of the business equation became increasingly important to him: what happens after the customer buys.

The Business Problem That Led to CSM Collective

Acquiring customers is one of the most visible parts of running a business.

Companies invest in advertising, content, sales teams, funnels, partnerships, and other strategies designed to generate new customers.

But customer acquisition is only the beginning of the relationship.

Once someone becomes a customer, they still need onboarding, communication, guidance, accountability, and support.

This is where Berkley identified what he describes as a significant gap in many online businesses.

Businesses can become highly effective at getting customers while lacking a dedicated system for helping those customers achieve the results they expected.

That observation led to the creation of CSM Collective.

What Is CSM Collective?

CSM Collective is a training and placement program founded by Thomas Berkley.

The company focuses on training and certifying Client Success Managers and connecting qualified professionals with online businesses that need dedicated client-success support.

According to Berkley’s website, CSM Collective works with online businesses generating at least $35,000 per month and focuses on helping those businesses improve retention, reduce churn, and increase customer lifetime value.

The company also approaches the issue from the career side.

Professionals who have strong communication, organization, relationship-management, and problem-solving skills can develop those capabilities into a specialized client-success career.

This creates a two-sided model:

Businesses need stronger client-success systems. Professionals need opportunities to use valuable skills in remote roles.

CSM Collective is designed to connect those two needs.

Why Client Success Became Berkley’s Focus

The idea behind client success is relatively simple.

A customer doesn’t purchase a product or service merely to become a customer.

They purchase because they want an outcome.

A coaching client may want to grow a business.

A consulting client may need help solving a specific problem.

An agency client may expect measurable marketing or operational results.

An education customer may want to develop a particular skill.

The Client Success Manager helps keep the relationship focused on that outcome.

This can involve onboarding new clients, maintaining communication, monitoring progress, identifying obstacles, and helping customers stay engaged.

Berkley has positioned CSM Collective around this post-sale relationship.

Rather than treating customer success as an afterthought, the company presents it as an important part of sustainable business growth.

The Cleveland Entrepreneurial Perspective

The story of Thomas Berkley Cleveland also reflects the transition from military service to entrepreneurship.

The discipline developed during Berkley’s ten years in the Air Force has become part of the operating philosophy he brings to business.

His official website describes systems, accountability, and consistency as central elements of his approach.

That perspective can be seen in the way he describes client success.

Instead of relying on a business owner to personally remember every customer interaction, a dedicated Client Success Manager can create a defined process for managing the relationship.

The role can provide structure around onboarding, communication, milestones, and customer engagement.

For Berkley, the broader lesson is that customer relationships need systems just as much as customer acquisition does.

Thomas Berkley’s Business Achievements

Berkley’s professional background includes several milestones highlighted on his official website.

He received the ClickFunnels Two Comma Club Award after generating more than $1 million through a single funnel.

He also received the ClickFunnels 10X Award associated with its Eight Figure Club after surpassing $10 million in total lifetime sales across his companies.

His biography also highlights his work with Kevin Harrington and his ten years of service in the United States Air Force.

Together, these experiences form the background behind his current focus on client success.

From Military Service to Business Building

One of the defining elements of Berkley’s story is the transition between two very different professional environments.

The military emphasizes structure, defined responsibilities, teamwork, and accountability.

Entrepreneurship requires experimentation, adaptability, risk management, and execution.

Berkley’s approach combines elements of both.

His official biography describes his military experience as an important foundation for the systems and accountability he later brought into business.

That background also helps explain why process is such a recurring theme in his current work.

For Berkley, a business should not have to depend entirely on individual effort or memory.

The goal is to build repeatable systems that allow people to execute consistently.

What Thomas Berkley Is Focused on Today

In 2026, Berkley’s primary focus is CSM Collective.

His official website states that he went full-time on the company in May 2026. It also reports that more than 100 professionals have been trained and placed through the program.

The company operates from Cleveland, Ohio, and focuses on both sides of the client-success market.

For business owners, the focus is on improving the customer experience and creating more structured retention systems.

For professionals, the focus is on developing the skills needed to work as remote Client Success Managers.

This makes CSM Collective a natural extension of Berkley’s broader entrepreneurial philosophy.

Why the Name Thomas Berkley Cleveland Matters

The phrase Thomas Berkley Cleveland connects several parts of Berkley’s professional identity.

It identifies where he is based.

It distinguishes him as a Cleveland entrepreneur.

And it provides context for the business ecosystem from which his current work operates.

For people researching Thomas Berkley, Cleveland is therefore more than a geographic reference. It is part of the story of where his current entrepreneurial work is based.

His official website identifies Cleveland, Ohio as his home base and lists his business operations there.

The Future of CSM Collective

Berkley’s current work suggests a continued focus on the relationship between business growth and customer retention.

As more companies deliver services online, the customer relationship increasingly happens through digital communication.

That makes clear processes and dedicated client-success roles increasingly relevant to businesses that want to manage customers at scale.

CSM Collective is built around that idea.

The company’s model combines professional training with placement, creating a connection between businesses looking for client-success talent and professionals looking for remote career opportunities.

Thomas Berkley Cleveland: A Continuing Entrepreneurial Story

The story of Thomas Berkley Cleveland brings together several chapters: military service, entrepreneurship, marketing, business growth, and the development of CSM Collective.

From ten years in the United States Air Force to building companies that generated more than $10 million in sales, Berkley’s career has continued to evolve.

Today, his attention is centered on a different part of the business equation.

Instead of focusing only on how companies acquire customers, CSM Collective focuses on what happens after the sale.

The underlying idea is simple:

Getting a customer is the beginning of the relationship, not the end of it.

For Thomas Berkley, that idea has become the foundation of his current work in Cleveland and the driving concept behind CSM Collective.

About Thomas Berkley

Thomas Berkley is a Cleveland, Ohio-based entrepreneur, United States Air Force veteran, and founder of CSM Collective. He entered entrepreneurship in 2018 after his military career and has since built and scaled multiple businesses. His professional background includes ClickFunnels recognition, collaboration with Kevin Harrington, and the creation of CSM Collective, a training and placement program for Client Success Managers.

Learn More About Thomas Berkley

Readers interested in learning more about Thomas Berkley’s background, entrepreneurial career, and current work can explore his official website and biography.